Thursday, October 8, 2009

The day Meru let me down

The Meru cabs have a proud slogan: Rely on Us. However, last month while going to Chennai and boarding an early morning Kingfisher flight for it, the cab company let me down. At 5.30 am (the sort of time when such things can make you nail-bitingly, intensely nervous), the cab did not come as scheduled, though I got an ack the night before and an sms around 5 am that very morning. My husband called up the helpline and was told the driver, a Dubey, was not taking the call, so they will despatch another cab soon... Again, the sort of time when the clock ticks and with the way the lines overflow at the airport these days, this can only make the would-be passenger intensely nervous. My part of town it is tough getting an auto ordinarily and to hunt one down at that unearthly hour!! Heavens, I was so nervous because I was keen to get to Chennai, to bring back my daughter, coming home for the first time since her hostel life began this year.

Then, we waited, yet after five mins. no call, no cab. I told my husband we must ditch Meru and find my own auto, or he must drive me to airport. We did not know what to do? What if the cab came when I went down ? That is the sort of confusion such letdowns can inflict, which can make the situation even worse due to lack of communication. Then, luckily I spotted an auto just pulling and managed it to the airport... No call from Meru till date, let alone 30 seconds after complaint.

My ref numbber is AE1A26273 -- in case anyone from Meru is reading this and wants to mop up failed reputation:(

1 comment:

Cornelia said...

their slogan sure didn't work for me too!!

i decided to use their service a few months after they'd launched. i booked the cab well in advance for 3 pm one afternoon, got a telephonic confirmation & then nothing after (which includes the cab that never showed up or a call from customer service)& only when i called to ask what happened, was i told, that there was no vehicle available & this would not happen in the future.

i've tried not to avail of their services since.....